Frequently Asked Questions

Everything you need to know about NTRL

What is NTRL?

NTRL Diffuser Co. creates premium zero-nic wellness diffusers infused with functional, plant-based ingredients. Each device is designed to support a specific wellness goal — restful sleep, calm & focus, immune support, or respiratory wellness — with zero artificial additives, zero harsh chemicals, and complete ingredient transparency.

What ingredients are in your diffusers?

Every NTRL diffuser uses a base of distilled water combined with specific plant-based ingredients depending on the blend:

LAVENDER BERRY (Sleep): Melatonin 20mg, Ashwagandha 13mg, Lavender 25mg, Chamomile 8mg, L-Theanine 5mg

O.M.G (Immune Support): Elderberry 16.1mg/ml, Echinacea Root 6.9mg/ml, Ginger Root 4.6mg/ml, Vitamin C 2.3mg/ml

RASPBERRY LEMON (Calm & Focus): Ashwagandha 13mg, Bacopa 30mg, Rhodiola Rosea 3mg, Ginkgo Biloba 18mg, Vitamin C 3mg

SPEARMINT & VANILLA (Respiratory): Mullein 228mg, Thyme 25mg, Eucalyptus 13mg

Full ingredient lists with exact dosages are on every product page.

Are your products lab-tested?

Yes. Every NTRL wellness diffuser is independently tested by third-party laboratories for purity, ingredient accuracy, and the absence of harmful contaminants. We believe in radical transparency — every ingredient and its dosage is clearly listed, and lab testing ensures what's on the label is what's in the product.

Do NTRL diffusers contain any harmful substances?

NTRL diffusers are formulated exclusively with natural, plant-based ingredients. They contain zero artificial fillers, zero synthetic compounds, and zero harsh chemicals. Every batch is independently lab-tested for purity and safety. While no inhalation product is completely risk-free, NTRL represents a significantly cleaner approach to personal wellness.

How do I use an NTRL diffuser?

NTRL diffusers are draw-activated — no buttons, no charging, no setup. Simply take slow, gentle draws from the mouthpiece. Each device delivers consistent dosing from first use to last. For best results with the Sleep blend, use 20–30 minutes before bedtime. The Calm, Immune, and Respiratory blends can be used throughout the day as needed.

How long does each diffuser last?

Each NTRL diffuser delivers approximately 400–600 draws, depending on draw length and frequency. For most users, a single device lasts 1–3 weeks of regular use.

How much do NTRL diffusers cost?

Individual NTRL diffusers are $28.99 each. We offer two bundle deals:

Buy 2 Get 1 Free: 3 diffusers for $57.99 ($19.33 each — save 33%)

Buy 3 Get 2 Free: 5 diffusers for $86.99 ($17.39 each — save 40%)

Mix and match any flavours in your bundle.

Where do you ship?

NTRL ships to 200+ countries worldwide. Most orders ship within 1–2 business days and arrive within 3–10 business days depending on your location. Real-time tracking is included with every order.

What is your return policy?

We offer a 30-day money-back guarantee on all sealed, unopened products. If you're not satisfied, contact us within 30 days of delivery for a full refund. See our Return Policy for full details.

Are there age restrictions?

Yes. NTRL products are intended for adults aged 19 and older. We enforce age verification at checkout. See our Age Policy for details.

Can I mix and match flavours in bundles?

Absolutely. Both of our bundle deals — Buy 2 Get 1 Free and Buy 3 Get 2 Free — let you choose any combination of our five flavours: LAVENDER BERRY, O.M.G, RASPBERRY LEMON, SPEARMINT, and VANILLA. Build a collection that matches your wellness routine.

How should I store my diffuser?

Store your NTRL diffuser at room temperature away from direct sunlight and extreme heat. Keep the mouthpiece clean. No refrigeration needed.