Contact information
Contact Information
Last Updated: April 2, 2026
Thank you for choosing NTRL Diffuser Co. We are committed to providing you with the best botanical aromatherapy experience and responsive customer support. If you have any questions, concerns, or feedback, please do not hesitate to reach out to us using the information below.
Email (Primary Contact)
Email: ntrldiff@gmail.com
Email is our primary and preferred method of communication. We monitor our inbox regularly and strive to respond to all inquiries promptly.
Business Hours & Response Times
- Monday to Friday: 9:00 AM – 5:00 PM (Eastern Time, ET)
- Saturday & Sunday: Closed
We aim to respond to all email inquiries within 1–2 business days. During peak periods (holidays, promotional events), response times may extend to 3 business days. We appreciate your patience.
Mailing Address
NTRL Diffuser Co
1320 Carling Ave
Ottawa, ON K1Z 7K8
Canada
Website
How We Can Help
Our team is happy to assist you with:
- Product questions about our botanical wellness diffusers and blends
- Order status inquiries and tracking information
- Returns, exchanges, and refund requests
- Shipping and delivery questions
- Privacy and data-related requests (access, deletion, correction)
- Wholesale and partnership inquiries
- General feedback and suggestions
Tips for Faster Support
To help us assist you as quickly as possible, please include the following in your email when applicable:
- Your full name and order number (begins with #NTRL)
- A clear description of your question or issue
- Any relevant photos (for damaged or defective items)
- Your preferred resolution, if applicable
We value every customer and are dedicated to ensuring your experience with NTRL Diffuser Co is nothing short of exceptional.
