Last updated: March 18, 2026

1. Acceptance of Terms

By accessing the NTRL Diffuser Co. website (ntrldiffuser.com) and purchasing our products, you agree to be bound by these Terms of Service, our Privacy Policy, and all applicable laws and regulations. If you do not agree with any of these terms, please do not use our website or services.

2. Age Requirement

You must be 19 years of age or older to purchase products from NTRL Diffuser Co. This is consistent with applicable legal age requirements. By placing an order, you confirm that you meet this age requirement. We reserve the right to cancel any order where age verification cannot be confirmed.

3. Product Use

NTRL products are personal wellness diffusers intended for adult wellness use only. Our products are:

• Not medical devices and are not intended to diagnose, treat, cure, or prevent any disease
• Not intended to make any health claims
• Designed exclusively for personal wellness purposes
• Made with 100% plant-based ingredients

You agree to use NTRL products only as directed on the product packaging and in accordance with our usage guidelines.

4. Orders and Pricing

Pricing: All prices are displayed in your local currency at checkout. Prices are subject to change without notice.

Order Acceptance: Your order constitutes an offer to purchase. We reserve the right to accept, decline, or cancel any order for any reason, including pricing errors, product availability, or suspected fraud.

Payment: Payments are processed securely through Shopify Payments. We do not store your payment card information on our servers.

5. Shipping and Delivery

Please refer to our Shipping Policy for detailed information on shipping rates, delivery times, and tracking. NTRL Diffuser Co. is not responsible for delays caused by shipping carriers, customs processing, or circumstances beyond our control.

6. Returns and Refunds

Please refer to our Refund Policy for information on returns, refunds, and exchanges. By making a purchase, you agree to the terms outlined in our Refund Policy.

7. User Accounts

If you create an account on our website, you are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account. You agree to notify us immediately of any unauthorized use. We reserve the right to suspend or terminate accounts that violate these terms.

8. Intellectual Property

All content on this website, including text, graphics, logos, images, product designs, and software, is the property of NTRL Diffuser Co. or its licensors and is protected by Canadian and international copyright and trademark laws. Unauthorized reproduction, distribution, or use of any content is strictly prohibited.

9. Limitation of Liability

To the fullest extent permitted by law, NTRL Diffuser Co. shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our website or products. Our total liability for any claim shall not exceed the amount you paid for the product giving rise to the claim.

10. Indemnification

You agree to indemnify and hold harmless NTRL Diffuser Co., its officers, directors, employees, and affiliates from any claims, damages, losses, or expenses arising from your use of our website or products, or your violation of these Terms of Service.

11. Governing Law

These Terms of Service are governed by and construed in accordance with the laws of the Province of Ontario, Canada, without regard to conflict of law principles. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts located in Ontario, Canada.

12. Changes to Terms

We reserve the right to update or modify these Terms of Service at any time. Changes will be effective immediately upon posting to this page. Your continued use of the website after changes are posted constitutes your acceptance of the revised terms.

13. Contact Us

If you have any questions about these Terms of Service, please contact us at info@gontrl.com.