Shipping Policy | NTRL Diffuser Co.
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Last updated: March 31, 2026
Processing Time
All orders are processed within 1-2 business days (Monday through Friday, excluding statutory holidays). You will receive a confirmation email with tracking information once your order has shipped.
Shipping Rates & Delivery Times
Domestic
- Free shipping on orders over $70
- Standard shipping: $5.99 — 3-7 business days
United States
- Standard shipping: $8.99 — 5-10 business days
International (200+ Countries)
- Standard shipping: $12.99 — 7-14 business days
Order Tracking
All orders include tracking. Once your order ships, you will receive an email with a tracking number and a link to monitor your delivery status in real time.
Customs, Duties & Taxes
For international orders, customs duties and taxes may apply depending on your country. These fees are the responsibility of the customer and are not included in the product price or shipping cost. NTRL Diffuser Co. is not responsible for any customs delays.
Shipping Delays
While we do our best to meet the estimated delivery times listed above, occasional delays may occur due to carrier issues, weather, customs processing, or high order volumes. If your order has not arrived within the expected timeframe, please contact us and we will investigate immediately.
Damaged Shipments
If your order arrives damaged, please contact us within 7 days of delivery at info@gontrl.com with photos of the damaged item. We will arrange a replacement or full refund at no additional cost to you.
Contact Us
Questions about your shipment? Email us at info@gontrl.com and we will get back to you within 24 hours.
