Last updated: March 18, 2026

NTRL Diffuser Co. ("we", "us", "our") is committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website ntrldiffuser.com or make a purchase from us.

We comply with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy legislation.

1. Information We Collect

Information You Provide

When you make a purchase, create an account, or contact us, we may collect:

• Name, email address, and phone number
• Shipping and billing address
• Payment information (processed securely by Shopify Payments — we do not store card details)
• Order history and purchase preferences
• Age confirmation
• Any information you provide in communications with us

Information Collected Automatically

When you visit our website, we automatically collect certain information, including:

• IP address, browser type, and operating system
• Pages visited, time spent on pages, and referring URLs
• Device information (type, screen size, language)
• Cookie and tracking data (see Section 5 below)

2. How We Use Your Information

We use your personal information to:

• Process and fulfill your orders, including shipping and payment
• Communicate with you about orders, products, and customer service inquiries
• Send marketing emails (only with your consent, via Klaviyo — you can unsubscribe at any time)
• Improve our website, products, and services
• Prevent fraud and ensure the security of our platform
• Comply with legal obligations

3. How We Share Your Information

We do not sell your personal information. We may share your data with trusted third-party service providers who assist us in operating our business:

• Shopify: Our e-commerce platform, which processes orders and payments on our behalf
• Klaviyo: Our email marketing platform, used to send marketing communications with your consent
• Google Analytics: Website analytics to understand visitor behavior and improve our site
• Meta Pixel: Advertising measurement and optimization (anonymized data)
• Shipping carriers: To fulfill and deliver your orders

These service providers are contractually obligated to protect your information and use it only for the purposes we specify.

4. Email Marketing

With your permission, we may send you marketing emails about new products, promotions, and wellness tips. You can opt out at any time by:

• Clicking the "Unsubscribe" link at the bottom of any marketing email
• Contacting us at info@gontrl.com

Opting out of marketing emails will not affect transactional emails (order confirmations, shipping updates, etc.).

5. Cookies & Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience. These include:

• Essential cookies: Required for the website to function (cart, checkout, sessions)
• Analytics cookies: Help us understand how visitors use our site (Google Analytics)
• Marketing cookies: Used to deliver relevant advertising (Meta Pixel)

You can manage cookie preferences through your browser settings. Disabling certain cookies may affect website functionality.

6. Data Security

We implement industry-standard security measures to protect your personal information, including SSL encryption, secure payment processing through Shopify Payments, and restricted access to personal data. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. If you request deletion of your data, we will comply within a reasonable timeframe, subject to our legal obligations.

8. Your Rights Under PIPEDA

As a Canadian resident, you have the right to:

• Access the personal information we hold about you
• Correct inaccurate or incomplete information
• Withdraw consent for the collection, use, or disclosure of your information
• Request deletion of your personal data (subject to legal obligations)
• File a complaint with the Office of the Privacy Commissioner of Canada

To exercise any of these rights, contact us at info@gontrl.com.

9. Children and Minors

Our website and products are not intended for individuals under 19 years of age. We do not knowingly collect personal information from minors. If we become aware that we have collected information from someone under 19, we will take steps to delete it promptly.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last updated" date. We encourage you to review this policy periodically.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:

NTRL Diffuser Co.
Email: info@gontrl.com
Website: ntrldiffuser.com